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Community Food Bank of New Jersey (Chief Operating Officer)

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• Provide day-to-day leadership and management to a service delivery organization in line with the CFBNJ core values and mission. Direct reports include: Finance, Human Resources, IT, Operations, all Programs and customer service.
• Be responsible for driving the company to achieve, meet or surpass organizational goals and business objectives.
• Be responsible for the measurement and effectiveness of all internal processes and provide timely, accurate and complete reports on the operating condition of the organization.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Participate in developing and implementing a strategic plan that supports the organization’s vision and goals; translate the strategic plan to staff to ensure support; and modify the plan in response to changing internal and external factors.
• Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Act as lead "client-care officer" through direct contact with every client and partner.
• Assist in fundraising strategy and activities to enable the organization to grow.
• Lead the performance management process that measures and evaluates progress against goals. Manage employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.
• Participate with President and other key leadership team members in setting policies and determining strategies to meet or exceed revenue and CFBNJ goals.
• Build and maintain a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.
• Ensure continuous improvement of customer satisfaction through programs to reduce deviations, provide for on-time delivery, and meet customer quality and cost expectations.