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Citizen Advocates (Chief Operating Officer (Search closed))

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With the appointment of the Citizen Advocates’ long standing COO Dean Johnston to the CEO role in December 2016, the organization is currently seeking a new COO.

The COO has the responsibility and authority for all aspects of Citizen Advocates’ operations. S/he is responsible for ensuring programs operate in compliance with CA’s policies and practices, Council on Quality and Leadership Accreditation Standards and State and Federal requirements. The COO provides leadership and direction to the heads of Behavioral Health, Developmental Disabilities, Facilities and Transportation, and Information Technology. S/he directs and monitors the consistent implementation of the CA’s strategic plan.

Reporting to the CEO, the successful COO will have the skills, sensitivity and inclusive management style necessary to motivate and develop the staff and deliver an excellent quality of services to the community.

As Citizen Advocates looks to continue growing in program quality and increasing its impact in New York State’s North Country, the COO will be a key partner to the CEO in enhancing its existing management structure for future growth. S/he will also serve as a staff liaison to the Board of Directors.

The COO will work internally throughout the organization and in collaborative support of the CEO to address Citizen Advocates’ objectives in engaging and developing partnerships with other agencies, expanding its name recognition, and becoming an employer-of-choice in the region.

The COO must work closely with the staff to promote and maintain an open, inclusive environment that emphasizes transparency and teamwork.