Project Renewal,
Chief Operating Officer

New York, NY


Project Renewal’s mission is to end the cycle of homelessness by empowering adults and children to renew their lives with health, homes and jobs.

Project Renewal is seeking to hire a Chief Operating Officer (COO) to lead the day to day operations of a multi-site, comprehensive service delivery organization with a budget of over $80 million and a staff of 950. The COO will work closely with the CEO and executive team to enhance the infrastructure and strengthen systems to improve the efficiency, quality and delivery of services and to prepare the agency for further growth. Project Renewal delivers the most comprehensive array of services to the homeless population of any organization in New York City.
Serving over 15,500 people a year, Project Renewal provides the following services:

Health – Physical, Mental, and Behavioral

Serving 13,130 clients per year
• Primary care clinics
• MediVans
• ScanVan
• Dental clinic

• Psychiatry/Tele-Psychiatry
• Detox
• The Recovery Center
• Chemical Dependency Crisis

Housing over 2,000 people per day
• Seven Shelters
• Nine Permanent Housing programs
• Six Transitional Housing programs
o Including three Licensed Mental Health programs
• One $50M permanent housing project currently under construction

Serving 800 students and 390 placements per year
• Next Step Employment Program
• Culinary Arts Training
• City Beet Kitchens ( Social purpose venture)


Project Renewal has seen steady growth and is now hiring a Chief Operating Officer (COO) to lead the day to day operations of the organization. This is a new position that reports directly to the President and CEO. The successful candidate will be a mission-focused, seasoned, strategic and process-minded leader with experience serving in a senior organizational capacity and leading an executive management team. The COO must be a leader who is able to assess and build the infastructure systems to deliver measurable, cost-effective results that make the agency’s vision a reality. The COO will oversee all operations, quality assurance and compliance of the mental health and substance use disorder programs and the FQHC. Importantly, the successful COO will have the skills, sensitivity and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the “client focus” that drives the mission. The crisis of homelessness and the changing landscape of healthcare create both a challenge and an opportunity for the COO to be innovative and creative.



Reporting to the President & CEO, the COO will lead all day to day operations and oversee the following major functions: Programs, Medical, Human Resources, IT, Facilities, Fleet and Security.
• He/she will serve as the internal leader of the organization as well as support the CEO in external meetings, including those with city and state officials.
• Lead the performance management process that measures and evaluates progress against goals for the organization.
• Provide strong day-to-day leadership; support an open-door policy among all staff; cultivate the values of Project Renewal throughout the organization.
• Participate in the planning, development and implementation of short and long term strategic objectives, budgets, programs and policies and provide support to board planning initiatives, meetings and reports.
• Ensure that appropriate organizational structure and infrastructure systems are in place to support programmatic objectives and facilitate the delivery of quality, client focused services while managing for current and future growth.


The successful candidate must believe in the core values of Project Renewal and be driven by its mission. The candidate should have proven experience in growing a complex multi-site organization and a demonstrated ability to both lead and build the capabilities of a dedicated and diverse team. The COO must be passionate about serving the organization’s clients and be energetic, opportunistic, a problem solver and able to respond to and resolve crises quickly and effectively.

Additional requirements are:

Results-proven track record of exceeding goals:
• Effective decision maker combining analysis, wisdom, experience and judgment.
• High level of business acumen.
• Effective business operator consistently achieving quality outcomes within budget.
• Demonstrated capacity for problem solving, project management and creative resourcefulness in a complex, fast -paced and changing environment.
• Prior non-profit experience with management of a multi-site organization in New York preferred.
• Demonstrated success in service delivery in a highly regulated environment.

Leadership and Organization:
• Exceptional capacity for managing and leading people.
• A team builder who has experience in managing organizational development, including complexity of systems and communication between programs.
• Capacity to help staff establish goals and objectives and to be accountable for outcomes, develop and empower top-notch leaders from the bottom up, cultivate entrepreneurship and learn the strengths and weaknesses of the team so as to put people in positions to succeed.
• Ability to think strategically, anticipate future consequences and trends and incorporate them into the organizational plan.
• Ability to assess, strategize and execute a plan.
• Ability to act and react as necessary in crisis situations with a balanced approach.
• Demonstrates leadership and a willingness to take unpopular stands when necessary.
• Thorough understanding of finance, systems and human resources.

• Undergraduate degree required, with an MBA or related advanced degree highly preferred.
• A minimum of ten years in a supervisory/managerial capacity.
• Experience with healthcare delivery and funding streams, homelessness organizations and/or other related agencies highly desirable.

Personal qualifications should include:
• Listening skills.
• Big picture thinker with a hands-on approach.
• Innovative and creative.
• Collaboration/team player.
• Analytical problem solver.


Sue Waterbury, Vice President
Elise Riffel, Junior Associate

Please submit a resume and cover letter
Fax: 212-983-1687

This search began in July 2017 and is currently active. This position description is based upon material provided by Project Renewal, an equal opportunity employer.