Postgraduate Center for Mental Health,
Chief Operating Officer

New York, NY


The Postgraduate Center for Mental Health (PCMH) is dedicated to serving the housing and mental health needs of individuals and families in the most innovative, effective and efficient way possible. Founded in 1945 by Dr. Lewis R. Wolberg, the organization began as a small clinic in a townhouse on the Upper East Side, treating veterans returning from World War II. In the 1960’s, as the USA began to focus on initaitives that integrated mentally ill patients into the community, PCMH ventured into community treatment for people with chronic mental illness, and by the mid 80s they had opened their first residential program.

In 1999 PCMH determined that the two areas of growth moving forward would be housing and case management. Hence, PCMH embarked on an aggressive real estate and housing development strategy. There are now 1,300 operational housing units under PCMH’s umbrella, along with over 300 additional apartments in various stages of design, development, and construction. Besides its numerous buildings in the Bronx, Manhattan, and Brooklyn, PCMH has a vibrant outpatient clinical services program (including a children’s clinic) and it has become one of the largest care management/health home providers in the New York City area.
PCMH has a full time staff of over 500 and an operating budget of $43M.

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PCMH seeks a Chief Operating Officer (COO) to report to the CEO. The COO will have oversight of all day to day operations including clinics, Health Homes, housing, property management (leasing and compliance), security and IT and will provide strong fiscal support and analysis. The COO will be a member of the Executive Team utilizing his/her management experience to anticipate operational needs, assist with key financial assessments and development of operational budgets, ensure PCMH is maximizing its funding opportunities, and identify opportunities to create process or infrastructure efficiencies. The COO will be an integral part of PCMH’s Real Estate development, and will respond to government RFPs and be able to work with investors on new and existing deals.



• Financial: The COO, in tandem with the CFO, will provide oversight for program finances and Real Estate development.
• Operations and IT: The COO will oversee all operational aspects of programs across all facilities, with a focus on developing best practices for the organization, compliance with government regulations and the various auditing entities, and maintaining and developing infrastructure.
• Real Estate: In tandem with the Real Estate development team, oversee the development of financial projections, tax credit investments, property constructions and leasing and ongoing property management activities.
• Supervision: The COO supervises the Director of the Housing Division, the Director of the Care Management Division, the key directors of clinical programs, the HR department and the Business Operations Manager.
• Representation: The COO represents the agency in its joint ventures with other governmental or trade organizations.


The successful candidate will be business driven, passionate about PCMH’s services, and dedicated to achieving organizational excellence, and must have at least 7-10 years of applicable, non-profit organizational experience. S/he will have incredible initiative, entrepreneurial spirit, the ability to work well under pressure, a very high level of computer proficiency (with the ability to learn new technologies and databases) and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment. The successful candidate will have excelled academically and must have top-notch writing, research, communication, analytical, and organizational skills. S/he must be adept in implementing multiple projects concurrently and have a strong ability to strategize for both short-term and long term improvements. A Master’s degree is required, and an MBA is preferred.

Other qualifications include:
• Demonstrated ability to manage administrative systems and improve technological and operational capabilities within a nonprofit organization of comparable size to PCMH.
• Direct experience working with NYC government funding providers, preferably HRA, DOHMH and DHS.
• Experience in complex business management (at least 7 years), preferably in the government or nonprofit sector.
• Experience in complex Real Estate development and Real Estate financing, including tax credit deals.
• Extensive supervisory experience.
• Prior experience overseeing contract compliance.
• Strong oral and written communication skills, with an attention to detail and organization.
• Strategic thinker with outstanding judgment.
• Results-oriented and able to effectively balance big-picture thinking with tactical execution and attention to detail.
• Ability to facilitate positive changes within an organization and ensure that services are provided consistently and effectively to all clients.


Sue Waterbury, Vice President
Elise Riffel, Junior Associate

Please submit a resume and cover letter
Fax: 212-983-1687

This search began in July 2017 and is currently active. This position description is based upon material provided by the Postgraduate Center for Mental Health, an equal opportunity employer.