Care for the Homeless,
Executive Director (Search closed)

New York, NY


“We meet homeless people where they are.”

Care for the Homeless (“CFH”) is a nonprofit organization that fights homelessness by delivering high-quality and client-centered healthcare, human services and shelter to homeless individuals and families, as well as advocating for policies to ameliorate, prevent and end homelessness.

In 1984, the Robert Wood Johnson Foundation and Pew Charitable Trusts, together with the U.S. Conference of Mayors, established the National Healthcare for the Homeless Council. A group of New York City homeless service providers and advocates met to respond to the proposal to provide health and social services to homeless people. But bringing services to homeless people was only the first step. Based on their experience, the planners knew that homeless people are often reluctant to accept care, having experienced repeated failures of the social service system, including educational, penal, mental health, and health care institutions, both prior to and during their homelessness. In fact, many homeless people - either fearful or skeptical - actively shun service providers. From its inception, the agency’s philosophy has been to go where people experiencing homelessness congregate.

Today, Care for the Homeless serves the homeless population of New York City at more than 30 sites across Manhattan, the Bronx, Queens, and Brooklyn. CFH strives towards its goal of meeting unmet healthcare needs by extending services into areas where homeless individuals and families congregate: “We meet homeless people where they are.” CFH delivers services through health clinics located at shelters, drop-in centers, and soup kitchens; operates a women’s shelter with healthcare and support services, and runs a mobile health clinic. Care for the Homeless operates as a NY State Department of Health Article 28 Facility and a Federally Qualified Health Center (“FQHC”).

CFH staff includes intensive case managers, clinical social workers, substance use counselors, psychiatrists, health educators, policy analysts, management information specialists, fiscal staff, supervisors, and managers. The medical team, led by a Chief Medical Officer, includes doctors, nurse practitioners, physician assistants, social workers, medical assistants, and health educators.

Services and Programs
• Health Care & Social Services for Homeless Adults and Families: Care for the Homeless provides primary healthcare, including HIV and AIDS related services, diabetes prevention and care, dental care, podiatry, health education, medical case management, Medicaid enrollment, and pediatric care. CFH also provides social services including mental health education and outreach, screenings, substance abuse counseling, psychotherapy, pharmacological and non-pharmacological interventions to stabilize and improve clients presenting for care, aftercare for clients who’ve transitioned from shelter living, referral and follow-up programs, art and activity workshops for homeless parents and their children.
• Susan's Place, A Women’s Shelter: In August 2008, Care for the Homeless opened Susan’s Place, a 180-bed (now a 200-bed) transitional residence with an onsite medical and dental clinic. Susan’s Place is dedicated to serving medically frail and mentally ill homeless women, providing them with healthy meals, clean clothing, recreational activities and a broad range of primary health care and social services. Each client has a case manager who assists them in identifying housing options such as supportive housing, if qualified, or alternatives if not qualified. From the time of their arrival at Susan’s place, the social services staff works toward preparing residents to gain the services and support needed to transition to a more stable and sustainable living arrangement. Susan’s Place gives these women a safe and supportive environment and the services that will help them get and keep permanent housing.
• Policy & Advocacy: Care for the Homeless has a robust policy and advocacy program dedicated to its mission to end homelessness. CFH believes that modern homelessness is primarily the result of poor policy choices and works actively on initiatives that affect people experiencing homelessness and those at risk of homelessness. The policy department develops policy initiatives, advocates on public policy issues, and provides public education. CFH places emphasis on empowering clients in self-advocacy and storytelling.

With an annual operating budget in the $20 million range, 40% of which is from Susan’s Place, CFH employs approximately 120 full-time and 25 part-time staff. To learn more about CFH go to


Care for the Homeless is seeking its next Executive Director to build on the success and strength of the organization. The Executive Director reports to the Board of Directors and is responsible for assisting the board in developing a strategic vision of the organization and ensuring that the overall operations, programmatic services and development strategies are effectively implemented in a manner that is consistent with the organization's mission, while assuring for the organization's sustainability and future growth. The Executive Director is responsible for promoting an organizational culture that is client focused, and that fosters passion for the mission, open communication and teamwork. The Chief Operating Officer, Chief Medical Officer, Chief Financial Officer as well as the Policy, Development Director and Susan’s Place Shelter Director report directly to the Executive Director.

This position offers the Executive Director the opportunity to work with the board to formulate a vision to transform the lives of people experiencing homelessness. CFH is a vibrant organization with a great reputation, strong financial stability, and an experienced senior leadership team. As CFH approaches this leadership transition they are looking for a leader who is comfortable with change and ready to embrace the challenges presented by the complexities of homelessness in New York City and healthcare on a national stage.

CFH is seeking an inspiring, forward thinking, and growth oriented leader who will spearhead program enhancement and development across the spectrum of services provided. Perhaps most importantly, the Executive Director will show a total commitment to the mission of Care for the Homeless, and to the promotion of its core values, and will be culturally sensitive to its clients.



Leadership & Management

• Provide executive management of an FQHC/NY State Department of Health Article 28 Facility and of its staff, programs, and operations

• Seek new opportunities for service growth in both the public and private sectors, strategic alliances and business opportunities to support the mission and vision of the organization

• Lead and manage the organization’s programs and operations in a fast-changing regulatory and government funding environment

• Establish productive and supportive relationships that engage the clients of CFH, in order to consistently enhance their client-centered philosophy

• Show solid commitment to the professional development of staff, and a successful track record of recruiting and retaining a diverse team

• Ensure the provision of high quality services in compliance with funding source requirements

Board Relations

• Collaborate with the Board in an active strategic planning effort and oversee the implementation of the organization's strategic goals while ensuring that the budget, staff, and priorities are aligned with the CFH mission

• Offer strategic guidance and advance the board’s strategic planning efforts, while understanding diverse points of view to build a constructive consensus

• Cultivate a strong and transparent working relationship with the Board and ensure open communication about the measurement of financial, programmatic, and impact performance against stated milestones and goals to be developed in a strategic plan

• In partnership with the Board chair and nominating committee, help build a diverse and inclusive Board that is highly engaged and willing to leverage and secure resources

• As the face of the organization, seek and cultivate relationships on behalf of CFH with individuals who might serve as Board or Board Committee members, become donors or otherwise promote the advancement of CFH and the people it serves

Revenue Development/Communications

• Take an active leadership role in development activities and efforts of the organization and work closely with the Board in efforts to increase revenues from foundations, individual donors and corporate funders

• Oversee the Director of Development in efforts to increase funding from private sources by aggressive outreach to current funders and new prospects while seeking to achieve fully sustainable funding from public sources

Advocacy/ Government Relations

• Inform and advocate for public policies that affect the services and resources that government provides to the CFH population

• Work with leaders within all levels of government on systemic changes relevant to the sector, including but not limited to the New York City Department of Homeless Services (DHS), Department of Health & Mental Hygiene (DOHMH), New York City Human Resource Administration (HRA), and others

• Nurture existing and new collaborative relationships with other service providers in the fields of homelessness and supportive housing, as well as with training, employment and mental health service providers

• Lead initiatives that change perceptions about people who experience homelessness in the ongoing effort to effect policy changes

Fiscal Management

• Working closely with the CFO, develop the annual budget for presentation to the Board, and develop proactive financial strategies that address an increasingly competitive and ever-changing landscape

• Prudently manage the CFH budgetary guidelines insuring the accuracy, integrity, and timeliness of all financial accounting and reporting



• Executive leadership experience in an organization of similar size ($10M+ budget; 100+ full-time staff) strongly preferred

• A Master's in a related field plus at least 10 years of administrative and leadership experience

• Ability to oversee a seasoned and highly qualified senior staff with a commitment to building and sustaining a diverse workforce

• Strong working knowledge of the field of healthcare for the homeless population in New York City and its inherent complexities

• Keen analytic, organization and problem solving skills which support and enable sound decision making

• Experience working collaboratively with a committed Board of Directors in executing mission and vision, creating and implementing a strategic plan with measurable outcomes, addressing infrastructure and housing needs and educating the Board concerning upcoming challenges

• A track record of success in organizational change processes, high competence level in navigating a rapidly changing regulatory and funding environment, and a keen understanding of and commitment to consensus building in the board room and throughout the organization

• Successful relationship builder with a track record of attracting funding especially from foundations and individuals, and an understanding of the complexity of government funding

• Financial acumen, budget oversight and forecasting skills with the ability to link strategic and operational goals to fiscal realities and program priorities

• Strong presentation and communication skills so as to promote CFH and build coalitions and relationships with a wide range of stakeholders and cultures

• Proven ability to set an inspiring and galvanizing vision

Core Competencies & Attributes

• Strategic thinker

• Relationship builder

• Collaborative decision-maker

• Effective communicator

• Change leader

• Inspiring motivator and manager

• Passion and dedication to the CFH mission as well as personal compassion for the people the organizations serves

• Open to change, forward thinking

• Strong work ethic with a commitment to maintaining an environment that always looks to improve

• Diplomatic and decisive, Political savvy and negotiation skills

• Competent, creative, collaborative, client-centered, charismatic and confident

• Empathetic, energetic, flexible, innovative, nimble and patient

• Unquestioned integrity and values


Sue Waterbury, Vice President
Jill Moscowitz, Recruitment Associate

Please submit a resume and cover letter
Fax: 212-983-1687

This search began in May 2017 and is currently active. This position description is based upon material provided by Care for the Homeless, an equal opportunity employer.