Project Hospitality,
Executive Director (Search closed)

Staten Island, NY


Project Hospitality is a private not-for-profit organization based in Staten Island, New York that provides comprehensive services for hungry, homeless and inadequately housed people, especially those who are living with multiple diagnoses such as HIV, substance use, and/or mental illness. As the only comprehensive homeless service provider in the borough of Staten Island, Project Hospitality serves more than 25,000 Staten Island residents each year. The mission of Project Hospitality is to reach out to these community members in need in order to work with them to achieve self-sufficiency, thereby enhancing the quality of life for the community.

Project Hospitality seeks to realize its mission both by advocating for those in need and by establishing a comprehensive continuum of care. This begins with the provision of food, clothing, and shelter and extends to other services. These services include health care, mental health, alcohol and substance abuse treatment, HIV care, education, vocational training, domestic violence education and services, services for seniors and at-risk youth, legal assistance, and transitional and permanent housing.

In response to growing demand and individuals’ increasingly complex needs, Project Hospitality’s services have expanded over time from drop-in centers to supportive housing residences, outreach and referral programs. Current programs include:

• Homeless Services - Project Hospitality operates a Street Outreach program, a Drop-In Center for homeless singles, a church-based shelter network, and emergency housing programs. Since 2009, Project Hospitality has been running Staten Island’s only youth Drop-In Center and is the sole provider of street outreach, shelter, case management, treatment, and housing placement for homeless individuals and families in the borough.

• Food and Nutrition - Project Hospitality offers a Food Pantry which services 300 people during the days of operation. The agency also runs a soup kitchen and a mobile pantry as well as a nutrition education program provided out of the Community Service Center.

• HIV/AIDS Services – Project Hospitality provides comprehensive HIV/AIDS services to homeless, uninsured and underinsured individuals on Staten Island living with HIV/AIDS. The SHINE Center for HIV Care offers a continuum of HIV care that includes on-site medical care, treatment adherence counseling, supportive counseling, food/nutrition services, housing placement, legal advocacy assistance, and harm reduction skills.

• Housing Services - For over 21 years Project Hospitality has offered a continuum of housing which includes the provision of emergency, transitional and permanent housing. The organization continues to successfully place clients into permanent housing and follows up with them to assure their housing stability. The wrap around, continuum of care provisions offers clients intensive social services, independent living skills training, and extensive supportive services that help to ensure residential stability and improved life circumstances.

• Wellness/ Recovery Services - Much more than just food and shelter is needed to support the individuals working to return to productive, stable lives. The agency provides an extensive array of services for those with psychiatric disabilities as well as alcohol and chemical addictions. Clinical social workers, credentialed substance abuse counselors, physicians, and vocational and housing specialists work with patients to realize their personal goals and achieve economic independence.

After 30 years under the leadership of Reverend Terry Troia, this organization has become a leading provider of comprehensive, lifesaving, direct care, advocacy, and support services for persons who are homeless, hungry, and otherwise in need. This year alone, Project Hospitality has served 1.4 million meals and assisted 26,000 Staten Islanders

Headquartered in Staten Island, Project Hospitality has a staff of approximately 300 and a budget of about $32 million. To learn more about Project Hospitality visit


With the elevation of Reverend Terry Troia to Chief Executive Officer (CEO), Project Hospitality is looking to enhance its management structure for future growth and is seeking an Executive Director (“ED”). This is a newly created position that reports to the Board of Directors and a dotted reporting line to the CEO. The new Executive Director will build on a legacy of effectiveness and passion for serving Staten Island, ensuring that the agency’s history is honored while leading the organization into the future. The ED will share a commitment to serving the Project Hospitality mission and have a proven track record of innovation and leadership. S/he will lead and motivate a high performance executive management team with direct reports of: Chief Program Officer, Chief Financial Officer, Chief Operating Officer, Director of Contracts and Deputy Director for Planning and Evaluation. The ED will ensure the financial strength and operating efficiency of the organization.

The board and CEO are looking for a mission-focused, seasoned, strategic and process minded leader with excellent managerial and finance skills and experience serving in a human services organization. The Executive Director must be a leader who is able to help the management team deliver measurable, cost effective results to make Project Hospitality’s strategic vision a reality. Importantly, the successful ED will have the skills, sensitivity and personal confidence to tap into the power that each member of the team brings to this mission. The ED will be able to see the “big picture” and streamline the processes to create a stronger infrastructure on which to grow. While it is essential that the ED implement efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the client focused culture that drives the success of the organization.



• With the Board’s leadership and direction, collaborate with the CEO to develop the strategic plan. Lead the execution of the plan while ensuring the budget, staff and priorities are aligned with Project Hospitality’s core mission.
• Provide strong day-to-day leadership; support an open door policy among all staff; cultivate the values of a client driven culture throughout the organization.
• Develop, maintain and strengthen systems and procedures and ensure the smooth running of day-to-day operations.
• Provide direct oversight of Facilities, Programs, Finance, Human Resources, Training, Information Technology, and general administrative functions.
• Create coaching and professional development opportunities for senior program staff and program directors.
• Responsible for risk management and legal activities: letters of agreement, contracts, leases, and other legal documents and agreements.
• Ensure that the organizations’ programs are in compliance with all federal state, funding, and city regulations, certifications, and licensing requirements.
• Create, edit, review, and keep current a range of operational policies and internal controls.
• Working with the CEO, submit accurate and timely progress and financial reports to the Board of Directors.


The ED of Project Hospitality will be joining a dynamic, growing organization that is respected as a leader and innovator in the delivery of social services. She/he must possess a proven ability to execute and bring projects to completion as well as the ability to identify problems and independently design and implement solutions. A successful ED will bring to Project Hospitality creativity, energy, flexibility, and the desire to lead a highly committed team.

• Masters Degree or higher required.
• 10+ years of progressively responsible professional experience in administrative and infrastructure development with a minimum of five years in a leadership role.
• A proven ability to lead, plan, and manage a large, multi-service, multi-sited agency.
• Significant knowledge in the fields of homeless services, government contracts and Medicaid with broader knowledge around supportive and affordable housing.
• Strong executive management and organizational skills.
• An ability to develop, manage and assess budgets and financial reports in conjunction with the Chief Financial Officer (CFO).
• Must have exceptional communication skills both orally and in writing, with individuals and groups regarding complex and sensitive issues.
• Comfortable initiating new programs, able to work self-directed, with support from the CEO, have good instincts and a willingness to ask for help when required.
• A creative and energetic personality with strong interpersonal relationship skills.
• Bi-lingual in Spanish would be a plus.


Sue Waterbury, Vice President
Kelsey Blagdon, Senior Associate

DRG, Inc.
275 Madison Avenue, 12th Floor
New York, New York 10016
Tel: (212) 983-1600
Fax: (212) 983-1687

This search began in February 2017 and is currently active. This position description is based upon materials presented by Project Hospitality, an equal opportunity employer.