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Best Practices in Interviewing Candidates

By Mike Poskey

Reprinted by Permission.

How to Interview Successfully and Legally

We all know how litigious our society has become in the area of employment-related issues. Every recruiter, hiring manager, executive, and department manager must realize that asking the wrong questions or making improper inquiries can lead to discrimination or wrongful-discharge lawsuits, and these suits can be won or lost based on statements made during the interview process. Thus, it is important to incorporate risk management into your interviewing process to help minimize your firm's exposure to employment practices liability. You, or your company, could be accused of asking improper questions or making discriminatory statements or comments that reflect bias. It is also possible to make assurances or promises during interviews that can be interpreted as binding contracts. Recognizing these potential danger areas is the best way to avoid saying the wrong thing during interviews.

Risky Interview Questions

To minimize the risk of discrimination lawsuits, it's important for interviewers to be familiar with topics that aren't permissible for questioning. For example, you shouldn't ask a female applicant detailed questions about her husband, children and family plans. Such questions can be used as proof of sex discrimination if a male applicant is selected for the position, or if the female is hired and later terminated. Older applicants shouldn't be asked about their ability to take instructions from younger supervisors. It is also important to avoid making statements during the interview process that could be alleged to create a contract of employment. When describing the job avoid using terms like "permanent", "career job opportunity" or "long-term".

Interviewers should also avoid making excessive assurances about job security. Avoid statements that employment will continue as long as the employee does a good job. For example, suppose that an applicant is told, "If you do a good job, there's no reason why you can't work here for the rest of your career." The applicant accepts the job and six months later is laid off due to personnel cutbacks. This could lead to a breach of contract claim where the employee asserts that he or she can't be terminated unless it's proven that he or she didn't do a "good job". Courts have on occasion held that such promises made during interviews created contracts of employment.

Illegal Interview Questions

Most companies have at least two people responsible for interviewing and hiring applicants. It's critical to have procedures to ensure consistency. Develop interviewing forms containing objective criteria to serve as checklists. They ensure consistency between interviewers, as well as create documentation to support the decision if a discrimination charge is later filed by an unsuccessful applicant.Learn to assess job candidates on their merits. When developing evaluation criteria, breakdown broad, subjective impressions to more objective factors.Obviously, you must prepare for the interview by reviewing the application, resume, test results, and other materials submitted by the candidate. Try and put the candidate at ease and ask questions that can't be answered with a "yes" or "no" response. These open-ended questions allow applicants to tell all about their skills, knowledge and abilities. Some examples are: "Why are you leaving your current employer?" "Do you prefer routine, consistent work or fast-paced tasks that change daily?" "And why?"

Here are three potential dangers when interviewing:

· Asking improper questions

· Making discriminatory statements

· Making binding contract statements

The following are examples of questions that should be avoided in interviews because they may be alleged to show illegal bias.

· Are you a U.S. citizen? (adversely impacts national origin)

· Do you have a visual, speech, or hearing disability?

· Are you planning to have a family? When?

· Have you ever filed a workers' compensation claim?

· How many days of work did you miss last year due to illness?

· What off-the-job activities do you participate in?

· Would you have a problem working with a female partner?

· Where did you grow up?

· Do you have children? How old are they?

· What year did you graduate from high school? (reveals age)

As you can see, these rather simple and seemingly non-threatening questions can easily violate one of the aforementioned dangers when conducting interviews.

Guidelines and Aids for the Development of a Legal Interview Process

Companies that use "best practices" in interviewing and that are extremely effective in consistently hiring top performers, use customized or standard behavioral-based interview guides to remain consistent in their line of questioning. These companies not only train their recruiters, but they train their executives, department managers, and hiring managers on legal and effective interview questions and techniques to utilize during the interview.

These same "risk wise" companies will conduct a job analysis audit for every position within their companies to establish the types of behavioral and situational questions necessary for their interviewing process. A job analysis audit is a process whereby a company compiles objective data of what is required to be successful in a given position. This process is conducted via interviews, surveys, and testing (both hard skills and soft skills testing). This process allows the company to objectively identify the competencies, behaviors, thinking and decision making styles, as well as the technical skills that are common among their top performers and required for the position in question.

This process establishes a hiring "benchmark" or interviewing "guide" to follow. The resulting list of critical competencies is what interviewers will use to evaluate candidates. This benchmark, custom to each position, leads the company to define the core line of behavioral interview questions that will uncover these critical competencies, behaviors, and thinking styles, as they directly relate to the job requirements.

Some of the most effective pre-employment behavioral assessments in the market will provide the necessary behavioral interview questions to pose to candidates. This is due to the assessment's objective evaluation of each candidate's competencies.

Here are a few examples of legally defensible behavioral interview questions that will assist in uncovering core competencies in an interview.

What has been a particularly demanding goal for you to achieve? (This question taps into the candidate's achievement orientation and requires them to explain the obstacle and their thought process and actions to overcoming the obstacle)
Can you think of a situation in which an innovative course of action was needed? What did you do in this situation? (This allows you to uncover whether the candidate can develop innovative solutions to work-related problems, and identify potential opportunities and ways to capitalize on them)
What are the typical customer interactions you have in your present position? Can you think of a recent example of one of these? (This question focuses on the candidate's customer service orientation)
Have you ever been in a situation where you have had to take on new tasks or roles? Describe this situation and what you did? (This question allows you to probe into the candidate's degree of flexibility)
In your present position, what standards have you set for doing a good job? How did you determine them? (This question allows you to uncover if the candidate has high work standards)

Conducting a job analysis audit to objectively identify the core competencies required for a given job, and then customizing a list of behavioral-based interview questions like the ones mentioned above to identify those competencies, can significantly reduce your exposure to employment practices claims and increase your potential for hiring top performers. By instituting guidelines such as these and making sure that your organization's managers follow them you will have gone far in reducing your risk of a lawsuit from an employee or job applicant.

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Mike Poskey is a human resource consultant who specializes in recruiting, selection, executive coaching and team development. With more than ten years in the human resources industry, Poskey has coordinated and trained hundreds of HR professionals on legal and interpretive issues centered around various psychological instruments; trained them on how to effectively use behavioral interviewing techniques; and consulted with HR professionals to help them create effective employment advertising concepts. He has also coordinated numerous validation studies on identifying behavioral competencies in a variety of industries and job levels. Poskey has presented locally and nationally for a assortment of human resource professionals and organizations and has authored several specialized articles appearing in various SHRM publications and human resource Internet sites. Poskey was instrumental in setting up recruitment, interviewing and selection programs for companies such as: Time Warner, Alliance Data Systems, Optio Software, Amazon.com, KPMG Consulting, and Susan G. Komen Foundation. With a specialty in psychological testing for employee selection, he has assisted in the design and development of training and hiring programs for the HR sector.

Mr. Poskey holds a BA in Business, is an active member of several human resource management associations including the Society of Human Resources Management, Employment Management Association and the Dallas Human Resource Association, and is editor of a human resource newsletter titled Hire Success.

ZERORISK HR, Inc. is a cutting edge company focused on providing web-based strategies and solutions for hiring and retention. ZERORISK HR provides proven strategies for hiring, behavior based interviewing, retention, workforce development, and workforce risk management. ZERORISK HR concentrates on today's human resource challenges and can drastically reduce unwanted turnover, problems in retaining top talent, lost productivity, morale problems, workers comp claims, wrongful termination suites, and negligent hiring claims which typically stem from hiring the wrong person initially. Our unique mix of best-of-breed products, services, and partners will assist your organization in identifying, developing, and retaining top talent and will have a dramatic, positive impact on your company's bottom line! ZERORISK HR, Inc., exclusive provider of ZERORISK Hiring System is a subsidiary of International Risk Management Institute, Inc. (IRMI), a Dallas-based risk management research organization. www.ZERORISKHR.com